Using Digital Technologies to Improve Tax Collection – the Case of Togo
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Date
2024-03Author
Kang’oro, Dorothy
Ngerero, Fidele
Odongo, Ignatius
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Abstract
The increasing digitalisation of African economies over
the past decade, and the spread of mobile money and
digital financial services (DFS), present opportunities
and challenges to tax administrations in Africa. In
principle, the use of digital technologies and expanded
use of DFS offer access to new digitised data, increased
transparency, and an improved taxpayer experience.
However, studies show that tax administrations face
important challenges in how best to develop their
capacity to use digitised data, and to re-align operations
and skills to new digitalised operating models.