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    Improving Beneficiary Feedback Mechanisms for Refugees

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    417_Improving_Beneficiary_Feedback_Mechanisms_for_Refugees.pdf (589.8Kb)
    Date
    2018-08-22
    Author
    Price, Roz
    Metadata
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    Impact
    Abstract
    This review looks at beneficiary feedback mechanisms in humanitarian contexts. The review was asked to focus on three areas in relation to beneficiary feedback mechanisms: best practice, impacts of feedback approaches, and the use and impact of digital technology on beneficiary-agency relationships. A number of case studies and examples from international non-governmental organisations and agencies are used to demonstrate different feedback mechanisms and lessons learned from the implementation of these. Some of these case studies include information on ‘impact’, however, it was found that impacts were often limited to the activity and programme level and few demonstrated sustained or substantial impact higher up within organisations or in strategic decision-making. Attribution to feedback mechanisms is also difficult. Although the use of digital technologies in humanitarian contexts is now common practice, little literature or evidence could be found around the impact of these on beneficiary-agency relationships. This is an emerging area where more research is urgently needed.
    URI
    https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/14232
    Citation
    Price, R.A. (2018). Improving beneficiary feedback mechanisms for refugees. K4D Helpdesk Report 417. Brighton, UK: Institute of Development Studies
    Is part of series
    K4D Helpdesk Report;417
    Rights holder
    © DFID - Crown copyright 2018.
    Rights details
    https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/
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    • K4D [835]

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