• Login
    View Item 
    •   OpenDocs Home
    • Institute of Development Studies Research Repository
    • Making All Voices Count
    • View Item
    •   OpenDocs Home
    • Institute of Development Studies Research Repository
    • Making All Voices Count
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Lessons from Yowzit’s practitioner research and learning process

    Thumbnail
    Download
    Yowzit_PracticePaper_FINAL_revised_24-11-16_proof.pdf (414.6Kb)
    Date
    2016-11-10
    Author
    Pegus, Ciana-Marie
    Metadata
    Show full item record
    Impact
    Abstract
    Making All Voices Count’s Research, Evidence and Learning component provides grants and mentoring support for real-time research, applied by tech for transparency and accountability practitioners, for project learning and improved practice. Practice papers document these grantees’ learning processes. Yowzit is a South African social enterprise that manages rating and review platforms for citizens to share their views on the quality of services provided by public and private entities. Through an innovation grant from Making All Voices Count, it developed ‘Yowzit for Governance’, a website with information on 41,102 public entities that members of the public could review. To understand the factors that drive interaction with such platforms, Yowzit conducted research about the users of this e-governance platform, with the aim of better understanding their experiences of offline engagement with public entities, their expectations of public entities, and their expectations of this platform. The research also aimed to encourage public entities to act upon citizen feedback, and to increase the overall usage of these platforms.
    URI
    https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/12643
    Citation
    Pegus, C-M. (2016) Making All Voices Count practice paper: lessons from Yowzit’s practitioner research and learning process, Brighton: IDS
    Is part of series
    Making All Voices Count Practice Paper
    Rights holder
    © The Institute of Development Studies 2016
    Rights details
    http://www.ids.ac.uk/files/dmfile/IDSOpenDocsStandardTermsOfUse.pdf
    http://creativecommons.org/licenses/by/4.0/
    Collections
    • Making All Voices Count [134]

    About OpenDocs | OpenDocs Policy | Help | Contact Us | Send Feedback | Disclaimer and Cookies
     

     

    Browse

    All of OpenDocsCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    About OpenDocs | OpenDocs Policy | Help | Contact Us | Send Feedback | Disclaimer and Cookies