Grievance Redress Mechanisms in the Health Sector

Abstract

This research stemmed from learning and changes that occurred in the intervention trategy and budget of the POTENCIAR programme. In consultations and meetings between the Programme Management Unit (UGP) and various actors operating in this area, POTENCIAR’s partners identified — in a participatory and inclusive manner — the issue of grievance redress mechanisms as a problem that they can intervene on within the context of Pro-Accountability Initiatives (PAIs). Taking this perspective, POTENCIAR conceived the present research on mechanisms for complaining about and denouncing poor standards in maternity services.