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dc.contributor.authorSiregar, Fajri
dc.contributor.authorUsmani, Monica Luthfina
dc.contributor.authorKumaralalita, Larastri
dc.contributor.authorNufaisa, Halida
dc.contributor.authorPutri, Dinita Andriani
dc.coverage.spatialIndonesiaen
dc.date.accessioned2017-02-17T23:55:20Z
dc.date.available2017-02-17T23:55:20Z
dc.date.issued2017-02
dc.identifier.citationSiregar, F., Luthfina Usmani, M., Kumaralalita, L., Nufaisa, H. and Andriani Putri, D. (2017) Complaining to Improve Governance: Four Stories of Complaint-handling Systems in Indonesia, Making All Voices Count Research Report, Brighton: IDSen
dc.identifier.urihttps://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/12837
dc.description.abstractSince joining the Open Government Partnership in 2011, the Indonesian Government has shown some commitment towards implementing initiatives that increase citizen voice and social accountability. These include a series of ICT-based complaint-handling systems that give members of the public an opportunity to highlight problems with the delivery of public services to those in a position to fix them. Yet the reach and uptake of these systems – which are both national and local – varies considerably across the country, for a number of reasons. This research examines four cases of complaint-handling systems. It asks how, and by whom, complaint-handling systems are used, in order to establish what makes a complaint-handling system succeed or fail.en
dc.description.sponsorshipDFIDen
dc.description.sponsorshipUSAIDen
dc.description.sponsorshipSIDAen
dc.description.sponsorshipOmidyar Networken
dc.language.isoenen
dc.relation.ispartofseriesMaking All Voices Count Research Reports;
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en
dc.subjectGovernanceen
dc.subjectParticipationen
dc.subjectPolitics and Poweren
dc.subjectTechnologyen
dc.titleComplaining to improve governance: four stories of complaint-handling systems in Indonesiaen
rioxxterms.funderDefault funderen
rioxxterms.identifier.projectDefault projecten
rioxxterms.versionNAen
rioxxterms.funder.projectc941507f-fd0b-4fc3-9822-4b2132f61a1den


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