Assessment of professional employees turnover causes at Bank of Abyssinia

Abstract

This thesis assesses the causes of professional employees’ turnover at bank of Abyssinia. The study adopted a descriptive research design to identify the employee turnover causes. Both quantitative and qualitative methods were used to gather information through the utilization of a questionnaire and interviews. The respondents were drawn from the existing and ex-employees of the bank. Seventy four (74) and fifty seven (57) questionnaires were issued to the current employees and ex- employees and thirty eight (38) and thirty one (31) were responded respectively. Documents that were received from the department were helpful in determining the turnover trend. Descriptive statistical and qualitative analysis method were used for data analysis. The study showed detailed discussion of major causes for professional employees’ turnover such as salaries and benefits, orientation, work environment, workload and fairness, relationship of management and supervisor with their subordinates, job satisfaction and related factor, and intention of existing employees to leave or stay. In overall, the research investigated the reasons why professional employees leave bank of Abyssinia and the reasons why they stay in the bank. Hence, the study revealed that the bank has not attractive salary and benefit package, the employee employer relationship was not good, there is job security problem, the employee reward program was not competitive, the work place were unfavorable, employees were handled unfairly and irrespectively . All those factors influence most ex-employees to leave and increased the intention of existing employees to leave the bank. The study recommended that the bank need compensation policy, retention scheme policy, modify promotion policies to implement zero-discrimination, implement more aggressive reward and recognition program and create conducive working environment to retain its experienced and qualified employees.