The effect of business process re-engineering (BPR) on performance of Water Works Construction Enterprise (WWCE)

Abstract

Organizational processes today are markedly different than they were several years ago. Processes are what organizations do. When processes become old and inefficient and can’t deliver results that they were originally designed to, they can’t cope up the business dynamics in the environment in which they operate, they must be replaced. Business Process Reengineering (BPR) is a process-based management tool that can deliver, redesign or replace inefficient processes, as required, with a breakthrough results. As such it can be applied to a single process, a group of processes, or the entire processes comprising the organization. The Purpose of this study is to assess the effect of BPR on organizational performance of Water works construction enterprise (WWCE). In the study, both quantitative and qualitative data collection methods were employed. The data for current study were obtained from primary and secondary sources. The instrument used to gather data for quantitative study was questionnaire whereas for that of qualitative it was key informant interview. Documentary analysis was used to augment the primary data collection tools. Data were analyzed using descriptive statistics and inferential statistics. The findings have revealed that after BPR implementation there were increased employees’ satisfaction which may increase customer satisfaction and organizational performance. Finding related to major changes after implementation of BPR in the view of Employees and the data obtained from the interview and document review, one can conclude that there were major changes regarding behavior, team work and management system; but regarding radical change in the study area it was seen only an incremental improvement. And also employees have given benefits regarding salary increment, compensation, and empowerment. However, in the enterprise, there is no implementation of strong performance evaluation system. Based on the finding of the study it has been concluded that business process reengineering has become a useful weapon for any organization that is seeking for improvement in its current organizational performance and intends to achieve organizational objective. It is recommended that reengineering process remains effective tool for WWCE to achieve its objective and also organizations striving to operate effectively and efficiently.