BPR Implementation in Ministry of Federal Affairs: A Study on Identifying Attitude Influential Factors of Employees, Achievements and Critical Challenges towards BPR

Abstract

Implementation is the most difficult phase. In implementing BPR, employees have different attitudes towards BPR and depend on those factors the organization faces a lot of challenges. Whereas, if the organization passes those challenges, there are an appreciated achievements. The objective was to assess the implementation of Business Process Re-engineering in the Ministry of Federal Affairs. The research project was engaged with both the qualitative and quantitative research strategies. A cross sectional research design was conducted. In order to substantiate the results the data's were collected by using structured questionnaires and in-depth interviews research techniques were entered in SPSS version 16.00. 147 and 10 key- informant’s participants were involved. Bivariate and multivariate linear regression model was adopted. In the quantitative part, variables having mean scores > 2.5 had high and < 2.5 had less influential impact on employees attitude towards BPR. Work experience only in MOFA and educational status were significant with attitude influential factors towards BPR. Because of BPR: high impact intervention areas were selected, a shift from here to there types of job to sedentary ways of job, a shift from fire brigade approach to immediate solution, critical role and responsibilities for some work unit developed and identified, advanced ways of registration for new Religion and Faith institutions were developed. Almost all employees have awareness on BPR. The organization acquired better performance in terms of speed, cost, quality, quantity and level of customer satisfaction. Similarly, the challenges were Lack of proper and consistent handling of the program, leaving ownership for performer than owning it, Performing the program for the seeks of survival than internalizing, Performing based on the BPR requirements but poor documentation system, Lack of commitment on engagement in the sides of independent stockholders, Accountability problems, and disagreements on selecting the goals and thematic results. Employees who serve more in the organizations and those who have certificate and others out of Master, Degree, Diploma education status had positive attitude while the organization implemented BPR. MOFA should give more emphasize on the factors which have high influential impact on employees to developed a negative attitudes. MOFA should develop a team charter with stockholders to create accountability and responsibility.