More accountable and responsive governance: How do technologies help make it happen?

Abstract

The change Making All Voices Count wants to see is more responsive, accountable governance. The programme has contributed to this change by supporting tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, partners from 34 of the programme's projects met with Making All Voices Count staff and associates in South Africa in order to share their stories of change. The learning event participants analysed their experiences using a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; the infomediation stream and the intermediation stream.