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dc.contributor.authorJohnson, Suzanne
dc.contributor.authorMahlalela, Nomsa Brightness
dc.contributor.authorMills, Elizabeth
dc.coverage.spatialSouth Africaen
dc.date.accessioned2017-03-07T09:07:34Z
dc.date.available2017-03-07T09:07:34Z
dc.date.issued2017-03
dc.identifier.citationJohnson, S., Mahlalela, N.B. and Mills, E. (2017) Client experience of rape victims accessing governmental post-rape services in South Africa, Making All Voices Count Research Report, Brighton: IDSen
dc.identifier.urihttp://opendocs.ids.ac.uk/opendocs/handle/123456789/12857
dc.description.abstractThis study aims to better understand the experiences of rape victims accessing governmental post-rape services in South Africa. It was part of a larger intervention to develop an e-governance mobile phone ratings app for reporting user satisfaction with post-rape services, which aimed to improve accountability and responsiveness. Participants highlighted positive, negative and often mixed experiences in accessing post-rape services. Entry to centres was often delayed due to low levels of awareness, indirect referrals and delays at police stations. Positive experiences were characterised as welcoming, friendly, empathetic and non-judgemental. Negative experiences were characterised as threatening, blaming, physiologically taxing and lacking in empathy. Inadequate follow-up, delays in progress of cases, and poor communication and quality of information contributed to dissatisfaction with services. The findings of the study were used to inform the design and content of the app, as well as its technology platform and the content of marketing material. These contributed to its successful piloting and use.en
dc.description.sponsorshipDFIDen
dc.description.sponsorshipUSAIDen
dc.description.sponsorshipSIDAen
dc.description.sponsorshipOmidyar Networken
dc.language.isoenen
dc.relation.ispartofseriesMaking All Voices Count Research Report;
dc.rightsThis work is distributed under the terms of the Creative Commons Attribution 4.0 International licence, which permits unrestricted use, distribution and reproduction in any medium, provided the original authors and source are credited. http://creativecommons.org/licenses/ by/4.0/legalcodeen
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en
dc.subjectHealthen
dc.subjectParticipationen
dc.subjectPolitics and Poweren
dc.subjectTechnologyen
dc.titleClient experience of rape victims accessing governmental post-rape services in South Africaen
dc.typeSeries paper (non-IDS)en
dc.rights.holder© The Institute of Development Studies 2017en
rioxxterms.funderDefault funderen
rioxxterms.identifier.projectDefault projecten
rioxxterms.versionNAen
rioxxterms.funder.projectc941507f-fd0b-4fc3-9822-4b2132f61a1den


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This work is distributed under the terms of the Creative Commons Attribution 4.0
International licence, which permits unrestricted use, distribution and reproduction in any
medium, provided the original authors and source are credited. http://creativecommons.org/licenses/
by/4.0/legalcode
Except where otherwise noted, this item's license is described as This work is distributed under the terms of the Creative Commons Attribution 4.0 International licence, which permits unrestricted use, distribution and reproduction in any medium, provided the original authors and source are credited. http://creativecommons.org/licenses/ by/4.0/legalcode