The Advancement in Modem Communication Technology and Assessment of Expansion of Telephone Services, Case Study of Southwestern Region

This study was done to assess the contribution of modern communication technology for the expansion of telecommunication service taking as a case of southwestern region ETC. After the data cleaning and careful checking completed the number and percentages are used in tabularform in order to analyze the study. The survey result shows that the actual users of telephone have been facing different types of difficulties among which unclear sound, unexpected disconnection of lines, cross talk, inability to communicate with the near by woreda people, and threat of higher service charge because of cross talk etc. During the study, it was learned that there is a higher degree of centralization by the corporation and this may cause inefficient utilization of all its capacities. It is recommended to use all the modern facilities fully and efficiently by efficient technical people to narrow the gap between clients need and the corporations offer. The level of awareness of the majority of the population 72/131 (55%) towards modem telecommunication is lesser. Hence. it is recommended to have more promotional activities to increase awareness level of clients. Finally, it is recommended to devise means of adjusting highly centralized management system in a way that would give a means for efficient utilization of the corporations capacity.