Assessment of Service Quality Cargo Transport in the case of Trans Ethiopia PLC

Quality is mandatory in any aspect to the motive for more effective interaction and practices in designing and implementing of the transportation so as to realize the economy of the locality in particular and to the nation in general. At present service quality has become a preferred instrument for supplying public services and acquiring community in both emerged and emerging nations. In general Service quality in transport are mostly accepted as long-run cumulative institutional systems between public and private players to accomplish the respective purposes. The purpose of this study is to examine the quality of service transport in Trans Ethiopia PLC. As a unit of analysis, the researcher employed descriptive type of research. Data were collected using questionnaire, and interview. In order to have comprehensive data that enables to address the objective of the study, data were collected from two parties. These were key informants from the share company, customers of the company. A sample size of 90 respondents was taken as a sample in a proportional simple random sampling method. The data were processed using STATA software and analyzed using simple descriptive statistics. Moreover, results of the study revealed that even though there is a remarkable service quality in the company that have been providing, there are differences challenges in providing of the service: lack of adequate storage facility, regular stoppage due to breakage on their ways, and lack of manpower (labor) and store man. However, the quality of transportation service that provides in the company is remarkable. Thus the paper concluded that the quality of service is key issue, appropriate and useful for initiating the economic growth of the nation in general and the customers in particular. Key words: Service Quality, Cargo transport, Trans Ethiopia