Assessment of Planning and Implementation of Transportation Service Delivery in the Ethiopian Armed Forces of Bure Front

This thesis investigates planning and implementation process of transportation service delivery of the 6th Mechanized Division in Bure Front. The main purpose of the study is to explore the main problems and possible solutions of planning and implementation process of transport service delivery of the Division. This study employs the mixed strategy of quantitative and qualitative methods. In the sampling design, 110 respondents were selected through quota sampling to include line officers, noncommissioned officers and private soldiers. The desired data are collected through questionnaires and focus group discussions. Descriptive analyses are employed to evaluate the performance of the Department’s plan and its implementations. Software Package for Social Science (SPSS) technique is used to facilitate the descriptive analyses. The empirical results are analyzed in relation to theories and the practices on the ground. The finding of the study reveal that there are drawbacks of the leadership in their knowledge, skills and capabilities to design appropriate plans based on the governing principles. In the implementation of the plan the main problems identified are that the plans do not go well into operation. Moreover, service provisions are not coordinated, responsive and flexible together with existence of weak controlling system. These problems are aggravated by poor maintenance, shortage of spare parts and poor quality of roads. All these problems resulted in dissatisfactions of the users. Capacity building of the leadership ; applications of the basic principles of planning are recommended to be the possible remedies of the problems of planning and implementations of transport service delivery in the sixth Serdo Mechanized Division.