‘A bridge to those in need’ Frontline Provider Perspectives on the Accountability of Social Assistance in the Kurdistan Region of Iraq

This paper explores the accountability of social assistance in the Kurdistan Region of Iraq (KRI), focusing on the roles of frontline staff of local and international organisations since government-led programmes became inactive in 2015. It highlights how local organisations can bridge gaps in social assistance by informing communities, supporting referrals, and contributing to social protection reform. The research also highlights cultural challenges faced by social assistance workers in Iraq.

Participants recommend integrating local networks into social assistance design, enhancing coordination between organisations, and involving frontline staff in decision-making. They also encourage proactive community engagement, making social protection policies more accessible, and using storytelling for accountability.