dc.contributor.author | Megersa, Kelbesa | |
dc.contributor.author | Santoro, Fabrizio | |
dc.contributor.author | Lees, Adrienne | |
dc.contributor.author | Carreras, Marco | |
dc.contributor.author | Mukamana, Theonille | |
dc.contributor.author | Hakizimana, Naphtal | |
dc.contributor.author | Nsengiyumva, Yves | |
dc.coverage.spatial | Rwanda | en |
dc.date.accessioned | 2023-06-02T13:35:05Z | |
dc.date.available | 2023-06-02T13:35:05Z | |
dc.date.issued | 2023-05 | |
dc.identifier.citation | Megersa, K.; Santoro, F.; Lees, A.; Carreras, M.; Mukamana, T.; Hakizimana, N. and Nsengiyumva, Y. (2023) Technology and Tax: Adoption and Impacts of E-services in Rwanda, ICTD Research in Brief 88, Brighton: Institute of Development Studies, DOI: 10.19088/ICTD.2023.029 | en |
dc.identifier.uri | https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/18007 | |
dc.description.abstract | Many low-income countries are increasingly digitising their tax services, which can bring a range of benefits, from reducing compliance costs and improving record-keeping, to limiting opportunities for corruption and increasing fairness in the tax system. However, the success of these benefits depends on adequate levels of awareness and adoption of e-services among taxpayers; where these levels are suboptimal, tax e-services may produce only partial benefits. This paper examines the extent of awareness and uptake of tax e-services in Rwanda from a pre-pandemic situation up to two years into the COVID-19 crisis. The country has increasingly digitalised its tax administration, even more so during the pandemic. Electronic filing and payment of
taxes have been mandatory since 2015, and two different e-services are available: E-tax, a free web-based platform designed to be used on computers and smartphones, and M-declaration, a feature phone-based application which enables mobile money payments and a simpler process for filing a return. This allows us to run a comparative analysis of the two solutions. We apply a mixed methods approach, using a nationally representative panel survey of 2,000 corporate (CIT) and personal (PIT) income taxpayers, with baseline information collected pre-COVID-19 and four follow-up rounds carried out after the pandemic hit, and
focus group discussions (FGDs) with 24 e-services users. Summary of Working Paper 153. | en |
dc.language.iso | en | en |
dc.relation.ispartofseries | ICTD Research in Brief;88 | |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | en |
dc.subject | Finance | en |
dc.subject | Technology | en |
dc.title | Technology and Tax: Adoption and Impacts of E-services in Rwanda | en |
dc.type | Series paper (non-IDS) | en |
dc.rights.holder | © Institute of Development Studies 2023 | en |
dc.identifier.doi | 10.19088/ICTD.2023.029 | |
rioxxterms.version | VoR | en |
rioxxterms.versionofrecord | 10.19088/ICTD.2023.029 | en |